Returns
You can return an item within 30 days of delivery if it is unopened and unused, in its original packaging.
- Email [email protected] with your order number and the item you want to return. We reply with a return authorization number and the address to send it to.
- Ship it back with tracking, with the return authorization number on the package. You pay return shipping, unless we sent the wrong item or it arrived damaged.
- Once the item arrives and is checked, we refund the item price to your original payment method, usually within 5 business days. Shipping charges are refunded only when we sent the wrong item or it arrived damaged or defective.
Opened items
- Optics that have been opened can be returned within 30 days for a 15% restocking fee, as long as they are complete and undamaged.
- Other opened or used items can be returned only if they are defective (see below).
- Items that have been installed, modified or damaged cannot be returned.
Defective items and warranty
Products carry their manufacturer’s warranty. If an item is defective when it arrives, email us within 30 days of delivery: we arrange a replacement or a refund at no cost to you, including return shipping. After 30 days, warranty service goes through the manufacturer, and we help you reach them. Most optics makers handle warranty repairs directly.
Wrong or damaged items
If we sent the wrong item or it arrived damaged, email us within 7 days of delivery with photos. We pay the return shipping and send the right item or a refund.
Firearms
Firearms are not sold yet. When they are, a firearm return goes back through the licensed dealer (FFL) who handled the transfer, and federal and state transfer rules apply. Those are handled one at a time.